Magnolia the Florist
Magnolia the Florist

Frequently Asked Questions

Welcome to the Magnolia the Florist FAQ page. Here you'll find answers to some of the most common questions about ordering flowers, flower delivery, gift baskets, plants, weddings, funerals and caring for your flowers. If you can't find the answer you're looking for, our friendly team is always happy to help. You can call us on 01536 517077 or use the Chat button to speak to us

Ordering Flowers

You can order flowers online through our website, visit us in our Kettering shop or call our team on 01536 517077.

When ordering online, simply choose your favourite bouquet, hand-tied arrangement or gift, select your delivery date and enter the delivery details at checkout. You can also add a personal message to your order, which we'll write on one of our signature cards.

We hand-create our flowers in our Kettering shop and personally deliver local orders.

Yes. We offer same-day local flower delivery Monday to Saturday, subject to availability.

For Monday to Friday delivery, please place your order by 3 pm. For Saturday delivery, the cut-off time is 2 pm.

During particularly busy periods such as Valentine's Day and Mother's Day, delivery arrangements and cut-off times may change, so we recommend ordering as early as possible.

Yes. You can select a future delivery date when placing your order online.

Ordering in advance is particularly recommended for busy occasions such as Valentine's Day, Mother's Day, anniversaries and Christmas, as this gives our florists more time to source the best seasonal flowers for your order.

Yes. If you'd rather speak to a member of our team, you can call us on 01536 517077.

Our florists can help you choose the right flowers, discuss delivery options and answer any questions you may have.

Absolutely. You can add a personal message during checkout and we'll write your message on one of our Magnolia signature cards.

Please check your message carefully before completing your order, particularly names and spellings.

Flower Delivery

We personally deliver fresh flowers and gifts throughout Kettering and the surrounding Northamptonshire towns and villages, including Corby, Rothwell, Market Harborough, Wellingborough, Rushden, Higham Ferrers, Irthlingborough, Thrapston and many surrounding villages.

We also offer a Nationwide Delivery service to mainland UK on selected products.

For a full list of local delivery areas, please see our Delivery Information page.

Yes. Same-day flower delivery is one of our most popular services.

Orders must be placed by 3 pm Monday to Friday or 2 pm on Saturday, subject to availability.

We recommend ordering earlier whenever possible, particularly on Valentine's Day, Mother's Day and other peak floral occasions.

Our standard local delivery service operates during the working day.

Monday to Friday, deliveries are generally made between 8 am and 6 pm.

Saturday deliveries are generally made between 8 am and 5 pm.

At certain periods of the year (e.g., Valentine's Day), our delivery hours may change from those shown.

We plan our delivery routes carefully to ensure flowers arrive as fresh as possible. Unfortunately, we cannot guarantee an exact delivery time for standard deliveries; however, we always aim to deliver as soon as we can.

The only exception to this is funeral and wedding orders.

We cannot normally guarantee an exact delivery time for standard flower deliveries. In the order notes, please advise if someone is leaving before a certain time; however, we do not guarantee a delivery time, but we will try our best to accommodate where we can.

For funerals and weddings, our order system will prompt you for the event time; we will then take steps to ensure flowers are delivered in plenty of time.

How much does flower delivery cost?

Our local delivery charges depend on the delivery area.

Zone 1 – approximately 7.5 miles from our Kettering shop

  • Standard/next-day delivery: £5.99
  • Same-day delivery: £7.99

Zone 2 – approximately 10 miles from our Kettering shop

  • Standard/next-day delivery: £8.49
  • Same-day delivery: £9.99

National Delivery Charge

  • Standard Charge: £10.00

If nobody is home, we'll first try to leave your flowers with a neighbour who is willing to accept them.

If this isn't possible, we may leave the flowers in a suitable, safe place that is not in public view, such as a porch, shed, garage or greenhouse.

If there is no suitable place to leave the flowers, we'll return them to the shop and contact the recipient to arrange another delivery.

We'll leave a calling card explaining where the flowers have been left. If the flowers have been returned to the shop, once we have been contacted, we will re-arrange delivery.

Yes. You can add delivery instructions during checkout.

For example, you can let us know about a side gate, porch, building entrance or preferred safe location.

Please do not ask for time-specific deliveries; we do not guarantee any time-specific requests. The only exception to this in funeral and wedding orders.

Yes. We regularly deliver flowers to businesses, offices and workplaces. Please provide the full business name, recipient's name, address, postcode and any useful information such as department, floor or reception details. This helps our driver make the delivery as quickly and smoothly as possible.

Hospital flower deliveries can be subject to individual hospital policies.

Before placing an order, we recommend checking with the hospital to confirm that flowers are permitted.

If you are ordering for a hospital, please provide the recipient's full name, hospital address and ward or department information.

Please note that Magnolia the Florist does not accept deliveries to departments located at Kettering General Hospital, NN16 8UZ. If an order is placed for this location, we'll contact you to discuss an alternative delivery address.

Our normal local flower delivery service operates Monday to Saturday.

We do not normally offer Sunday delivery, although there may be exceptions for specific occasions such as Mothering Sunday.

Our normal delivery service does not operate on Sundays or public holidays. Orders placed during these periods will generally be processed on the next available working day.

Peak periods and special occasions may have different delivery arrangements.

Nationwide Flower Delivery

Yes. We offer a selected range of flowers for Nationwide Delivery to mainland UK.

Nationwide orders are delivered using our delivery partners rather than our own local delivery vehicles.

Our current nationwide delivery service operates Tuesday to Friday.

Our nationwide flower delivery products are available for delivery Tuesday to Friday throughout the working day.

The available delivery date will be shown when you place your order

Once a nationwide order has been collected by our delivery partner, we are unable to rearrange or cancel the delivery.

If you need to make a change, please contact us as soon as possible and we'll do our best to help before the order has been dispatched.

If a courier delivery cannot be completed, the courier may leave instructions for the recipient or arrange another delivery attempt depending on the circumstances.

Please make sure the delivery address, postcode and contact details are correct when placing your order. Also, include the recipient's contact number so our delivery partner can contact them directly.

Our Flowers

Our photographs are representative of the style, size and colour of each arrangement.

Because we work with fresh, seasonal flowers, exact varieties and colours can sometimes change depending on availability.

Our florists may substitute individual flowers with another flower of equal or greater value and quality to ensure your arrangement
remains beautiful and fresh.

Flowers are a natural product and availability changes throughout the year.

For our florist-choice arrangements in particular, our florists select the freshest and best-quality flowers available on the day.

This means the exact flower varieties may vary, while maintaining the overall style, colour palette, quality and value of the
arrangement.

Yes. We love working with seasonal flowers and foliage.

Using seasonal flowers allows our florists to
create arrangements that reflect the time of year while making the most of the freshest flowers available.

For many of our products, you can choose from the options shown on the product page.

If you have a particular flower, colour or style in mind, please contact our team before ordering. We'll let you know what may be possible depending on availability.

For a completely personalised arrangement, our florists can also discuss your requirements with you.

Yes. Our Florist Choice designs allow our
experienced florists to select the freshest flowers available and create something unique.

Florist Choice arrangements are ideal if you'd like to give the florist creative freedom.

The flowers and colours may vary from the
photograph depending on seasonal availability.

Flower Care

The vase life of flowers varies depending on the flower varieties used, the time of year and how they are cared for.

With the correct care, many fresh flower
arrangements will last for around 5–10 days, while some flowers can last considerably longer.

For the best vase life:

  • Keep your flowers away from direct sunlight and heat sources.
  • Keep them away from radiators and draughts.
  • Use a clean vase filled with fresh water.
  • Follow the care instructions supplied with your flowers.
  • Remove any leaves that sit below the water level.
  • Change the water regularly.
  • Keep flowers away from fresh fruit, which can release ethylene gas and shorten flower life.

Yes. Flower food helps provide nutrients and can help keep the water suitable for cut flowers.

If flower food has been supplied with your
arrangement, follow the instructions provided.

Some flowers may deliberately be delivered in bud. This allows the flowers to open naturally in the recipient's home and can provide a longer period of enjoyment.

Gifts, Plants & Extras

Yes. We offer a range of gifts that can be added to your flower order, including chocolates, candles, plants, balloons, wine, champagne and other gift items, subject to availability.

Our gift range is designed to make it easy to
create a complete gift for birthdays, anniversaries, thank-you gifts,
celebrations and other special occasions.

Yes. We have a selection of indoor and seasonal plants available for delivery.

Plant availability varies throughout the year.

Absolutely. You can combine flowers with one of our gift products to create a more personal gift.

Popular combinations include flowers with
chocolates, candles, wine or champagne.

Yes, we offer selected alcoholic gifts.

Because alcohol is an age-restricted product, we may require identification and reserve the right to refuse delivery where
appropriate.

Orders containing alcohol cannot be accepted from customers under the age of 18.

Payments & Orders

Payment options available through our website will be displayed during checkout.

If you prefer to order over the telephone, please call us on 01536 517077 to place your order.

After placing an online order, you'll receive an email confirming that your order has been received.

We will then process your order for the selected delivery date.

If you don't receive your confirmation email,
please check your junk or spam folder. If you're still unable to find it, contact us and we'll be happy to check your order.

If you need to change your order, please contact us as soon as possible on 01536 517077.

We'll always do our best to accommodate changes, but once an order has been prepared or dispatched, changes may no longer be possible.

Please contact us as soon as possible if you need to cancel an order.

Because flowers are fresh, perishable products that may have been specifically purchased and prepared for your order, cancellation rights can differ from those applying to non-perishable goods.

Our full terms and conditions provide further
information.

We want every flower delivery to make someone smile.

If there is a problem with your flowers or gift, please contact us as soon as possible. Ideally, send us a photograph of the
arrangement along with your order details so our team can investigate the issue quickly.

We'll always aim to resolve genuine problems fairly and promptly.

Funerals & Sympathy Flowers

Yes. Funeral and sympathy flowers are an important part of our floristry service.

We create a wide range of funeral tributes, including traditional arrangements, sprays, wreaths, sheaves, hearts, personalised tributes and bespoke designs.

Yes. We regularly provide funeral flowers for delivery to funeral directors.

When ordering, please provide the funeral director's full details along with the name of the person the flowers are for and the funeral date and time.

Funeral flowers are treated differently from standard deliveries because timing is particularly important.

Please provide the funeral date, time and location when ordering. We'll work with you to ensure the flowers are delivered in good time.

For funeral orders, we recommend contacting us directly if you have any specific requirements.

Weddings

Yes. Magnolia the Florist offers wedding flowers for couples looking for beautiful, professionally designed floral arrangements.

We offer both À La Carte Wedding Flowers and a Full Wedding Service, allowing couples to choose the level of service that best suits their wedding.

Yes. Our wedding services allow you to select your preferred colour tones and overall style.

For our À La Carte service, you choose the colour palette and the floral items you require, while our experienced florists select
suitable flowers and create the designs.

Yes. Our Full Wedding Service is available by appointment for couples looking for a more comprehensive wedding floristry service.

Please contact us to arrange an appointment and discuss your wedding requirements.

Collecting From Our Kettering Shop

Yes. We offer Click & Collect from our
Kettering shop.

This can be particularly useful if you're buying flowers as a surprise or if you would prefer to collect your order yourself.

You'll find us at:

Magnolia the Florist
20a Market Street
Kettering
Northamptonshire
NN16 0AH

We're located in the heart of Kettering and welcome customers into our shop.

Still Have a Question?

If you can't find the answer you're looking for, our team is here to help.

Call us on 01536 517077 or use the CHAT button to contact us.

Whether you're looking for same-day flower delivery, flowers for a birthday or anniversary, sympathy flowers, funeral tributes, wedding flowers, plants or a special gift, our experienced florists are happy to help.

Magnolia the Florist – beautiful flowers, thoughtfully designed and personally delivered.

Magnolia the Florist
Magnolia the Florist